A) CHANGES IN PERSONAL DETAILS

You must notify HR of any change of name, address, telephone number, emergency contact, bank etc., so that we can maintain accurate information on our records and make contact with you in an emergency, if necessary, outside normal working hours

B) OTHER EMPLOYMENT

If you already have any other employment or are considering any additional employment you must notify us so that we can discuss any implications arising from the current working time legislation.

C) TRAVEL EXPENSES

We will reimburse you for any reasonable expenses incurred whilst travelling on our business. The rules relating to travelling expenses will be issued separately. You must provide receipts for any expenditure.

G) COMMUNICATIONS

Communication is an important part of the culture of our Company and we actively encourage two way communication. Whenever possible we will endeavour to keep you fully informed of internal and external matters affecting the Company where appropriate.

H) EMPLOYEES’ PROPERTY

We do not accept liability for any loss of, or damage to, property that you bring onto the premises. You are requested not to bring personal items of value onto the premises and, in particular, not to leave any items overnight.

I) LOST PROPERTY

Articles of lost property should be handed to your Manager who will retain them whilst attempts are made to discover the owner.

J) MAIL

All mail received by us will be opened, including that addressed to employees other than HR which must be forwarded unopened. Private mail, therefore, should not be sent care of our address. No private mail may be posted at our expense except in those cases where a formal re-charge arrangement has been made.

M) FRIENDS AND RELATIVES CONTACT

You should discourage your friends and relatives from either calling on you in person or by telephone except in an emergency.

O) TELEPHONE CALLS/ MOBILE PHONES

1. Introduction

This Policy governs how employees may use the Company’s telephones during the course of their working time. It is important that all employees read this policy carefully as the Company requires compliance from all members of staff at all times.

This policy has been devised in order to:

ensure the effective running of the Company’s business;
inform employees’ about how they may and may not use the Company’s telephones; and
ensure compliance with legislation.

This policy applies to all employees of the Company and also to other staff who may work for the Company on a temporary or contract basis. It also applies to employees who have the use of mobile phones belonging to the Company whilst working from home or traveling on Company business.

2. Personal and private use

The Company provides its employees with access to the telephone for work-related purposes. However, because it is accepted that employees may sometimes need to attend personal matters during working hours, limited personal use is permitted with, provided that this does not interfere with employees’ work, nor take up an unreasonable amount of time. Calls made from a Company telephone will be open to monitoring and possible call recording.

A telephone will be made available and will be advised to you, whereby employees will be able to make and receive personal telephone calls. However, these calls must be of an urgent or emergency nature only.

It is important to note that employees may not at any time make use of Company telephones to:

carry out freelance work, or work for another employer;
contract recruitment agencies or other employers with a view to seeking alternative employment;
buy or sell goods, other than when authorised to do so in the course of their job;
gamble;
communicate information that is confidential to the Company outside the Company, unless authorised to do so in the course of their job;
chat for lengthy periods of time to friends or relatives;
make overseas telephone calls; and
waste working time using the telephone for purposes not associated with their job or the Company’s business.

Whilst in the office, personal mobile phones should be switched to silent during working hours unless being used for Company business, To comply with Data Protection Legislation and PCI compliance anybody accessing customer data must keep their mobile phone off their desk at all times whilst working.

3. Call monitoring and recording

The Company carries out monitoring of Company telephones for reasons of customer service, compliance and training issues

Employees should, therefore, be aware that the telephone calls that they make or receive may be intercepted by the Company and will be recorded for the purpose of monitoring quality standards and training.