Firstly please provide a title for your ticket that briefly explains the problem.
In the second box, please provide a more in-depth description of the problem. Please include an example of what has happened or what is supposed to happen.
Choose the category that your problem relates to. You can see below what kind of issues that can be raised under each category. Try to be as specific as possible so your ticket can be processed quicker.
Website Services – Raise a ticket relating to any of the Lifetime Legal websites.
Lifetime Legal website – Raise a ticket in relation to the Lifetime Legal consumer website, this could be a typo, incorrect or outdated information or a suggestion for improving the website.
Final Duties Website – Raise a ticket in relation to the Final Duties website, this could be a typo, incorrect or outdated information or a suggestion for improving the website.
Your Lifetime Website – Raise a ticket in relation to the YourLifetime website, this could a suggestion for information you would like on the knowledge base, amendments to the solicitor’s panel or updates to the approved companies/lender list.
Lifetime Legal LTD – Raise a ticket in relation to Lifetime Legal Business website, this could be a typo, incorrect or outdated information or a suggestion for improving the website.
PC Problems – Raise a ticket if you have a problem with your PC, keyboard, monitor or a piece of software.
Phone System – Raise a ticket if there is a problem with your phone or the phone lines.
User Problem – Raise a ticket if you are having problems using any of the systems or using your pc.
MI Request – Raise a ticket to request management information or to request a way of monitoring certain types of information.
Proteus Internal – Raise a ticket if there is a problem within proteus. For example, not all fields are showing, unable to log in or input won’t save.
Proteus External – Raise a ticket if there is a problem with something that proteus links to but is outside of the proteus system. For example, information coming in from estate agents or problems with compliance packs.
Payments – Raise a ticket if there is a problem with secure trading when making a payment. You can also request to change or trace a previous payment.
Data correction – Raise a ticket to request an amendment to data in any of the systems that is incorrect or needs to be changed.
Ideas – If you think of a way of improving user/customer experience or to reduce admin work let us know.
In order to submit your ticket you will need to provide you Lifetime Legal email address, this will create an account so that you can track your ticket. You will receive an email with a password so that you can log in to create more tickets in the future.
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